FAQ

GoVolt is the first multi-vehicle sharing service in Italy thought to make your movements in the city simpler and sustainable. All GoVolt vehicles are 100% electric and free-floating, that is, without designated parking areas or charging restrictions.

The service is currently active in Milan.
Would you like to have GoVolt in your city too? Tell us!

Download here the GoVolt app and create your profile.

For further information email servizioclienti@govoltmobility.com or call +39 02 80896721.

Users are required to be at least 18 years old and hold a valid license (AM, A, B, C o D) to ride our scooters.
Anyone over the age of 18 can ride our kick scooters without proof of license.

Licenses of all nationalities are accepted as long as they are valid.

You can find the complete Regulations for our service here. When you sign up through our app we will send you an email with a copy of the Regulations and Terms and Conditions attached.

Signing up for the service is free. The rate for our scooters is 0,26€ per minute. For Kick Scooters the rate is 1€ to unlock and 0,15€ per minute.
To ride with a discounted rate find out here about our packages.

Our service is active 24 hours a day 7 days a week.

The payment is per ride and is automatically applied at the end of your ride. You can modify your payment method at any time in the ‘My Profile’ section of the app.

To sign up for our service and ride our scooters, you will need a valid ID, a valid credit/debit card and a valid Driver's License. If you are under 18 years old and want to ride our Kick Scooters, you will need to have a valid license.

Signing up is fast and simple. Follow the steps on the app and insert the details relative to your account along with a valid payment method.

To ride our scooters your Driver's License must be approved. This procedure can usually take up to a day, but if you are in a hurry to ride, just contact our customer service!

If you wish to unsubscribe, you will not be asked to specify a reason nor will there be penalties. Users can send a registered letter with a return receipt or certified e-mail ("PEC") to the following addresses:
GoVolt S.r.l., Via Carlo Poma 2 – 20129 Milano
govolt@pec.it

If you’ve forgotten your password, follow the guided procedure on the app. Our team will then send you an email with instructions on how to set-up a new one.

Users can modify information inserted during the time of registration in the 'My Profile' section.

If you find a damaged vehicle, report it using the appropriate information in the 'Help & FAQ' section on our app. If there are of serious damages that may prevent the rental of a vehicle, contact our customer service immediately.

In the event of an accident or serious damage to the vehicle, contact our customer service immediately at +39 02 80896721.

If the vehicle won’t accelerate or has turned off it means the battery has probably run out. If you need assistance, contact our customer service.

Based on our Regulations, fines are charged to the customer who rented the scooter at the time of infringement.

Make sure that the license plate of the vehicle is the same as the one you selected on the app. In case you can’t start the vehicle, contact our customer service to receive assistance.

Ride without worries, we’ll think about recharging!

Two people can ride on our scooters. You will find two helmets of different sizes in the top case.
The use of kick scooters only permits one person.

You can freely ride within our Operational Area. Remember to respect the speed limits and rules of the traffic laws. For more information on where our vehicles can circulate, take a look at the ‘How To’ section on our app.

Users are permitted to exit the Operational Area during the time of rental. When ending the ride, it is mandatory to return the vehicle within the Operational Area.

For any assistance, contact our customer service.

Users are not permitted to rent a vehicle for third parties. If you booked the vehicle from your account, you have to be the one to drive it at the time of rental.

Our vehicles can be parked anywhere within the Operational Area. When parking, users must respect the traffic laws of the area.

Still haven't found what you are looking for? You can email us at servizioclienti@govoltmobility.com